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Help Desk

Modern companies that rely on other firms for various technical services and solutions have long been dependent on support services. The ability to provide expert assistance at the right time – when you need it most – is what makes a reliable SMS communication partner. However, good technical support is much more than just a solution to people’s problems.

  • Learning and Knowledge:

    A thorough understanding of the tools that are used, the procedures that are done and how everything applies to your company is something that makes good support personnel. Quality training, comprehensive coaching, and onboarding has an impact on the development of committed, professional people looking after your business.

  • Time to Respond and Flexibility

    Your business never sleeps, so your support needs to stay alert and be on hand when it’s needed. Guaranteed response times during all hours of the day, prioritization of critical issues, telephone and email communication options ensure that your mission continues as planned. At Uwazii MOBILE, it takes us 50 seconds until your request is taken over by dedicated support staff, and 1.6 emails are all it takes for 90 percent of the issues to be resolved. Why would you have to settle for less?

  • Personal Contact

    At the end of the day, it comes down to people, and technical support is no different. Great teamwork, how people interact and respond as they solve problems will make your day and, most importantly, save you a lot of money. It’s much easier to speak the same language, so multi-language support is much more than a welcome bonus, particularly if you’re a global subsidiary company.

  • Trust us to Push the Gap

    We believe in helping guide a client through the entire setup process, accelerating the roll-out of services and helping with integration is an integral part of our service delivery. Service provision should be a partnership benefiting both sides, which is why a full range of help desk services should be made available to you at no additional cost when you are on board. Along with all this, a transparent problem-solving process coupled with direct email communication needs to tell you how to deal with your problem, helping you sleep at night.

  • Efficient and Reliable Process

    Let’s face it, no matter which service provider you use, it’s likely that their support department isn’t exclusive to your business. This is why efficiency and reliability in our help desk system for your business are based on well-functioning ticketing systems, customer satisfaction improvement processes and proactive system monitoring.